Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.

1. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged during delivery

  • The product is defective or not working properly

  • You received the wrong item

You must request a return within 3 days of delivery.

2. Mandatory Unboxing Video Requirement

To claim a return, replacement, or refund, customers must provide a clear unboxing video recorded from the moment the package is opened.

The video must show:

  • The sealed package

  • Opening process

  • Product condition

  • Issue or defect clearly

⚠️ Without an unboxing video, we may not be able to process your request.

This policy protects both customers and our business from fraudulent claims.

3. Non-Returnable Situations

We do not accept returns if:

  • Product is used, damaged, or mishandled by the customer

  • Request is made after the return period

  • Customer ordered wrong product or variant

  • Minor color/design variation due to lighting or stock availability

  • No unboxing video proof is provided

4. Return Process

To request a return:

  1. Contact us via email or WhatsApp with:

    • Order number

    • Issue details

    • Unboxing video

    • Photos (if required)

  2. Our team will verify the request within 48 hours.

  3. After approval, we will arrange replacement or refund.

5. Replacement Policy

If the product is defective or damaged, we will provide a free replacement at no additional cost.

Replacement is subject to product availability.

6. Refund Policy

Refunds are issued only if:

  • Replacement is not available

  • Product is out of stock

  • Return is approved after verification

Refund processing time:

  • Online payments: 5–7 business days

  • Cash on Delivery orders: Bank transfer within 5–7 business days

7. Cancellation Policy

Orders can be canceled within 12 hours of placing the order.

Once the order is shipped, cancellation is not possible.

8. Important Policy Notice

To maintain fair business practices and prevent misuse:

  • Unboxing video proof is mandatory for claims

  • Return requests must be made within 3 days

  • Replacement will be prioritized over refunds

  • Fraudulent claims may be rejected

We appreciate your cooperation and understanding.

9. Contact Information

For returns or refunds, please contact:

Email: support@dodily.com
Phone/WhatsApp: 8010149485