Shipping policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days after order confirmation.

Orders are not processed or shipped on Sundays or public holidays.

During peak seasons, promotions, or high-demand periods, processing time may be slightly extended.

Shipping Time & Delivery Estimates

We aim to deliver your order as quickly as possible.

Estimated delivery time:

  • Metro Cities: 4–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 6–12 business days

Delivery times are estimates and may vary depending on your location, courier availability, and external factors.

Cash on Delivery (COD) Shipping

For COD orders:

  • Orders may require phone or WhatsApp confirmation before dispatch.

  • Orders may be cancelled if confirmation is not received.

  • Customers must be available to receive the order at delivery.

  • Refusal to accept COD orders may result in restrictions on future COD services.

COD handling charges (if applicable) are non-refundable once the order is shipped.

Shipping Charges

  • We may offer Free Shipping on selected products or promotions.

  • Shipping fees (if charged) will be displayed at checkout before payment.

  • Additional delivery charges may apply for remote locations.

Order Tracking

Once your order is shipped, you will receive tracking details via:

  • SMS

  • Email

  • WhatsApp (if provided)

Tracking information may take 24–48 hours to become active after dispatch.

Multiple Shipments

Some orders may be shipped in separate packages depending on product availability or warehouse location.

You may receive multiple tracking numbers for the same order.

Delivery Delays

Delivery delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Courier partner delays

  • Festivals or holidays

  • Natural disasters

  • Government restrictions

  • High order volume periods

We are not liable for delays once the order has been shipped.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • Delivery may fail or be delayed

  • Additional shipping charges may apply for re-delivery

  • Refunds may not be issued for failed deliveries due to incorrect details

Failed Delivery & Return to Origin (RTO)

If an order is returned due to:

  • Customer unavailable

  • Phone not reachable

  • Incorrect address

  • Refusal to accept delivery

We reserve the right to:

  • Deduct shipping and handling costs

  • Require prepaid payment for reshipping

  • Deny future COD orders

Fulfilment & Shipping Information

Some products may be shipped directly from our partner warehouses (domestic or international) to provide better pricing and availability. This allows us to offer high-quality products at affordable rates.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide photos or video proof (if damaged)

We will investigate and provide a replacement or refund if approved.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@dodily.com
Business Hours: 9:00 AM – 6:00 PM IST (Monday – Saturday)
Response Time: 24–48 business hours

Important Notice

We reserve the right to update this Shipping Policy at any time without prior notice. Customers are advised to review this page periodically.